This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

Glance: Sharing your Screen with Support


Overview

Glance is a screen sharing application that allows us to provide you with quick, quality assistance. With this tool, support agents will be able to view your screen in real-time to direct your actions as needed to resolve issues.


How to Share your Screen

  1. Once logged into your account, navigate to our Remote Help page.
  2. Read and agree to the Terms of Service, then click Accept. The download will begin automatically.
  3. Click on the downloaded file and allow the file to run.
  4. After running the Glance file, a popup window will appear with a session code.

    Note: If you do not see a pop-up with a session code, try refreshing the page or click Having Trouble? to find a prompt to start Glance.
     
  5. Provide your support agent with the session code. Once entered, they will be able to see your screen and provide more personalized assistance.
  6. To end the session, click on the red "END" button.



Knowledgebase Article 845 views bookmark tags: connect remote screen share support tool troubleshooting


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

How can I fix problems with Office 365 and Outlook?
Knowledgebase Article 7,405 views tags: email errors issues microsoft office productivity sara troubleshooting

General Email issues where should I start?
Knowledgebase Article 157,572 views tags: email troubleshooting

How do I remotely connect using a database management software?
Knowledgebase Article 796,454 views tags: connection database mysqlfront remote

Related Help Content

How do I Whitelist my IP Address? I can't log into MySQL from a remote computer using a MySQL admin tool (phpMyAdmin, Navicat, MySQLFront, MySQL-Admin, etc).
Knowledgebase Article 194,199 views tags: address ip list remote white whitelist

How to run cron jobs at a specific "local" date and time.
Knowledgebase Article 71,114 views tags: cron time

How can I change the reported Time Zone using PHP?
Knowledgebase Article 152,393 views tags: time timezone timezones zone

Can't receive emails? Here are a few things to try.
Knowledgebase Article 63,284 views tags: email troubleshooting

Clients in China are unable to view my website. My website's content doesn't contain any objectionable material.

To view your stats, scroll down to the Logs section of the cPanel Here are different programs that can be used to view your stats. We most recommend awstats When you select your stats program, you ma
Getting Started Article 208,976 views tags: awstats domain select stats view

When you purchase a website transfer, you may need to upload and share a backup of their website with professional services. This article will explain how to share a backup using DropBox or Google Drive.

In the newer versions of PHP, they have included a new directive to control and handle remote includes. We disable this option, by default, which may affect some of your PHP scripts.
Knowledgebase Article 101,581 views tags: include php remote url

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.