This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

Account Validation

Just Host provides 24/7 support. While we are always happy to assist our customers, we take security very seriously. As such, you will need to validate any account that you would like help with prior to any account access or troubleshooting. This article will outline the validation options available and explain how to find each.



Password Validation

The Main, Billing, and Hosting password may be used for validation. This article will go over how to reset the password for your various systems and services if you forget.

Token Validation

Validation tokens are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance.

PIN Validation

The PIN is an optional form of validation equal in authority to the main password with few exceptions.

Knowledgebase Article 17,244 views bookmark tags: account security support validate validation


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Validation tokens are an easy way to validate you're an authorized user.
Knowledgebase Article 53,196 views tags: account password security

The Support PIN can be used to validate legacy customer accounts.
Knowledgebase Article 10,335 views tags: account pin support validation

Two-factor authentication is ideal for anyone looking to increase their account security.
Knowledgebase Article 77,320 views tags: account password security

Related Help Content

What can I do to increase my Site Security while hosting with Just Host?
Knowledgebase Article 276,490 views tags: antivirus basic hacked keyloggers malware php security site

This article will explain how and when to contact SiteLock for support.
Knowledgebase Article 69,360 views tags: security sitelock

When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with general theme-related issues.
Knowledgebase Article 1,414 views tags: author seller support themes wordpress

Glance is a screen sharing application tool that will allow support agents to view your screen in real-time so that we can better direct your actions to resolve complex issues.
Knowledgebase Article 5,482 views tags: connect remote screen share support tool troubleshooting

Occasionally SSL Certificates are reissued and this causes email clients to prompt users to take action after the certificate is changed.
Knowledgebase Article 107,523 views tags: email security

This article will explain the process of verifying a domain and account information for a SiteLock account.
Knowledgebase Article 83,445 views tags: security sitelock

How to use use the FTP Account tool to create additional FTP Accounts. This is useful for granting FTP access to your account without giving anyone your cPanel password.
Video "How-to" Tutorial 875,953 views tags: account accounts cpanelutilities ftp login publish upload

I received an email that my account was migrating; when I log in, my interface looks different. Why did this change? This article will cover some commonly asked questions about the new experience.
Knowledgebase Article 1,819 views tags: account control interface login migration panel rock ui

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.