This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

WHM Support Center

You can submit a support request to the cPanel customer service team through the support center. There are several alternate forms of help you may wish to review before you submit a support request:

  • cPanel and WHM FAQ - Please use the online search facility in the online FAQ to see if your problem is listed.
  • Support Forums - Search through the archives or ask a question at the cPanel support forums.
  • Documentation - Please check the online cPanel and WebHost Manager documentation for help.

NOTE: cPanel support will not be able to answer questions about installing third party software (ImageMagick, pdflib, etc.).

Steps

  1. To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.
  2. Click on Support Center.
  3. Click on one or more of the available links. If you need to contact cPanel directly, click on the Contact cPanel.net link.
  4. Enter your name, email address, phone number, IP address, and cPanel version/build of your server in the Your Name, Your Email Address, Call Back # fields, IP Address of Server, and cPanel version/build fields.
  5. Enter a brief, one line description of your problem in the Brief Description of Problem field.
  6. Enter the name of the distributor from which you obtained a software license in the Distributor/Partner NOC Name field.
  7. Enter a detailed description of the problem in the Detailed Problem Description field. Add as much detail as you can about the problem. You should include here, any and all parts of the software that are affected, any changes you have made to the server recently, what you are trying to accomplish, and any other information you feel may help the technical support representative to better assist you.
  8. To the best of your ability, enter each action required to reproduce the problem in the Steps to Reproduce the Problem field.
  9. Click on Send Request.
Knowledgebase Article 42,800 views bookmark tags:


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

VPS and Dedicated customers with servers running the CentOS 6 operating system will not be able to upgrade cPanel past version 86. The cPanel team will still support CentOS 6 with cPanel 86 until March 31st, 2021.
Knowledgebase Article 34,158 views tags: centos cpanel dedicated hosting private server upgrade virtual vps

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

When you purchase a theme subscription you get access to Seller Support, the Theme Seller’s support forum. From there you can contact the theme developer for help with general theme-related issues.
Knowledgebase Article 35,856 views tags: author seller support themes wordpress

Related Help Content

The Support PIN can be used to validate legacy customer accounts.
Knowledgebase Article 44,138 views tags: account pin support validation

How to create a new cPanel.
Knowledgebase Article 189,341 views tags: account cpanel whm

How do I Access My Account Control Panel?
Knowledgebase Article 743,224 views tags: access alternate control cpanel panel port secure secured

Glance is a screen sharing application tool that will allow support agents to view your screen in real-time so that we can better direct your actions to resolve complex issues.
Knowledgebase Article 41,706 views tags: connect remote screen share support tool troubleshooting

This article will explain how and when to contact SiteLock for support.
Knowledgebase Article 104,857 views tags: security sitelock support

If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.
Knowledgebase Article 33,810 views tags: backup cpanel dedicated hosting restore server transfer vps

This article explains the different password types for your justhost account.
Knowledgebase Article 165,570 views tags: billing cpanel hosting main password

Explains the use of DirectoryIndex and how to use it.
Knowledgebase Article 126,911 views tags: cpanel htaccess

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.