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Just Host Web Hosting Help

Welcome to SiteLock - An Introduction to Your SiteLock Account

This article is intended for customers who already have a SiteLock account. If you still don't have SiteLock, use the following link to learn how to signup so you can enjoy the benefits:

Jump to a Specific SiteLock Feature

Logging in

To begin using your SiteLock account, first log into your SiteLock account by going to

You will find the "Login" link in the upper right corner of the SiteLock site.

Please enter your email and the password that was sent to you and click "Login".

Note: If you are unable to recall your password, please use the "Reset Password" link below the login and instructions on resetting the password will be emailed to you. If you are unable to recall which email address you used, try your Just Host billing email address or call the toll free number at the top of the page to get that information from SiteLock.

Navigation Menu

Once you are logged in, the top red bar serves as your navigation menu for the site. The following sections will give you a brief overview of the six links at the top.


The dashboard is a centralized location for checking on the status of your domains and managing your SiteLock account. This is the page you first see when you log in, and you will use it the most.


This page will show you a list of websites which SiteLock is actively monitoring. You can also view the status of these domains as well as add new ones to your account.


This page will show you a list of users which you have created along with their login email and role. If you have not created any users will just see one user with the role of owner; this is you. You can add and remove users which gives them limited access to view the dashboard and open support tickets with SiteLock.

TIP: Creating a user for a web designer or any other third party monitoring your sites can be very useful so that they can access the Trust Seal for installation or keep up with any possible vulnerabilities of the site. Anyone with the role of User will not have access to add or remove any users, domains, or features; it will only allow them to view the dashboard, acquire the Trust Seal, and open support tickets.


This page will allow you to change the security, email subscription, scan, and SiteLock SMART settings.

For more information about what SiteLock SMART is, please visit this article by SiteLock: The Ins & Outs of SiteLock SMART: Part I


The Accounts page allows you to update account information for your company and billing.


The Support pages allow you to submit a ticket directly to SiteLock. Use this to ask any questions or report an issue to them.

Navigating Your Dashboard

The following sections will give you a brief overview of the five basic features of your dashboard.

Verification Status

The top section of your dashboard shows the account name and the verification statuses of your domain, phone number, and address.

The verification status of any of these three items will be indicated with either a caution sign, meaning that item is still not verified, and a check mark, meaning verification for this item is complete.

Verifying this information will allow SiteLock to ensure the best possible security of your account. The article Verifying Domain and Account Information will walk you through verifying your domain and information:

Note: If you have multiple domains protected by SiteLock, use the domain dropdown box in the upper right corner of your account page to change the domain you are working with.

Security Scan Summary

The Security Scan Summary will provide you with a quick and easy rundown on your recent scans and their results. This will allow you to quickly see what has been done and pinpoint any issues with ease.

Trusted Seal Graph

The graph below the scan summary will provide you with a quick and easy rundown on how your seal is actually affecting your site's visitors. The more people who see your Trusted Seal will be directly related to the number of people who feel secure visiting your site. Over 70% of online customers look for a security seal before providing data to a website.

Messages and Alerts

The Message and Alerts section will display alerts and statuses for scans which have been performed. If you have your alerts turned on in the "Email Subscription" in the "Settings", then you will have already received all these alerts conveniently to your email.

Trusted Seal Code

This last section is where you can get the code of your Trusted Seal to display on your page. You can use the drop down menus to change the language, size and color of the seal. Once you have the preferred seal selected, click Save and then copy and paste the code into the footer of your website.

If you are having trouble, here are detailed instruction on how to install and use the Trusted Seal: SiteLock Trust Seal

For more information on contacting SiteLock directly, please see our article on SiteLock Support
Knowledgebase Article 86,328 views bookmark tags: sitelock

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