Just Host Web Hosting Help

Verifying Your Account Purchase

Summary

For security purposes an account must complete the verification process before full access is granted on an account.

If you live within the US and Canada

You can reach the verification department by phone between 6AM - 9PM (Mountain Time) (888) 755-7585 choose option 5. Please have either the last four characters of your hosting password or the last four digits of your credit card available. Keep in mind that phone verification requires that you call in from a number on your hosting account or from a secondary number you would like us to add to your contact information.

If you used PayPal

If the account was signed up through PayPal we ask for confirmation of the last four characters of the hosting password or seven digit PayPal invoice ID number.

Verifying via email

If you prefer to send us an email, we ask that you submit a copy of the front and back of the credit card that was charged. The CVV2 on the back of the credit card and the first 12 digits on the front of the credit card should be blocked out. If you signed up through American Express the first 11 digits on the front of the credit card should be blocked out. The last four digits of the credit card, the expiration date, and the name need to be visible. You can Email this information to verification@Justhost.com

If you do not have access to a scanner you may use a digital camera to take a picture of the ID.

If you live outside of the US or Canada

If you used a Credit Card

For customers located outside the United States and Canada, to prevent them from having to call internationally, we ask that they submit a scanned, photocopy, or a digital image of the front and back of the credit card that was charged. The CVV2 on the back of the credit card and the first 12 digits on the front of the credit card should be blocked out. If you signed up through American Express the first 11 digits on the front of the credit card should be blocked out. The last four digits of the credit card, the expiration date, and the name need to be visible. You can Email this information to verification@Justhost.com

If you do not have access to a scanner you may use a digital camera to take a picture of the ID.

If you used PayPal

If the account was signed up through PayPal we ask to receive a copy of the PayPal holder's government-issued photo identification card and confirmation of the last four characters of the hosting password or seven digit PayPal invoice ID number.
You may send the documents via email to verification@Justhost.com

If you prefer phone verification you can reach our verification department by phone between 7AM - 9PM (MST) Monday - Friday, 8AM - 9PM Saturday (MST), (888) 755-7585 choose option 5. Please have either the last four characters of your hosting password or the last four digits of your credit card available. Keep in mind that phone verification requires that you call in from a number on your hosting account or from a secondary number you would like us to add to your contact information.

Getting Started Article 943,359 views bookmark tags: option verification verify (updated 54 days ago)


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Can I use Google AdWords before my account is Verified? (updated 464 days ago)
Knowledgebase Article 46,249 views tags: verification

This article will explain the process of verifying a domain and account information for a SiteLock account. (updated 830 days ago)
Knowledgebase Article 37,909 views tags: security sitelock

How to resend the Admin Verify code (updated 476 days ago)
Knowledgebase Article 9,878 views tags: domains epp transfer

Related Help Content

How to use use the FTP Account tool to create additional FTP Accounts. This is useful for granting FTP access to your account without giving anyone your cPanel password. (updated 48 days ago)
Video "How-to" Tutorial 477,948 views tags: account accounts cpanelutilities ftp login publish upload

How can I quickly see my Account Stats Information? (updated 2027 days ago)
Knowledgebase Article 73,614 views tags: account statistics stats

Account level Filters. (updated 19 days ago)
Knowledgebase Article 67,198 views tags: account email filtering level

To help with transferring of accounts from other servers to your account. (updated 677 days ago)
Knowledgebase Article 55,668 views tags: account dedicated multi multiple reseller single transfer whm

How long will it take to get my new site online? (updated 1402 days ago)
Knowledgebase Article 80,668 views tags: account long sign signup site time

How to automatically create accounts using ClientExec (updated 157 days ago)
Knowledgebase Article 30,275 views tags: account automate clientexec reseller resold whm

Our policy on changing the contact email address. (updated 451 days ago)
Knowledgebase Article 6,916 views tags: account profile

Learn how to create an email account associated with your domain name (updated 585 days ago)
Video "How-to" Tutorial 1,289,472 views tags: account cpanel cpanelmail email webmail