This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

How to Contact Support

Do you need to contact Just Host Support?

In order to properly assist you via phone or chat, our support team will need to be able to access and, in most cases, verify your account. This article describes what information you will need to have handy when contacting support.
  • Account Username -  This is a system-generated account name at the time of your account's creation.
  • Domain Name - This is typically the name of your website (e.g., example.com) or the extension of your email address (e.g., admin@example.com).
  • Admin Email - This is the contact email address you provided when you signed up for your account.
  • Password Validation - The Main, Billing, and Hosting password can be used for validation.
  • Token Validation - Validation tokens are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance.
  • PIN Validation - The PIN is an optional form of validation equal in authority to the main password with few exceptions.
Once your account has been located, we will need to verify it in order to access the account. Please be prepared to provide the validation token or another form of verification.

For more information on obtaining and managing account validation options, please see Account Validation.

If you are unable to verify, we can still assist with general inquiries; however, we will not be able to advise on account specifics. 

We are here to help!

Contact us via Chat or Phone: You can also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.

Knowledgebase Article 32,179 views bookmark tags: Contact chat customer phone service support tech technical token troubleshoot user username verification


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Per ICANN, your contact information is included on the domain's record in the WHOIS database required information includes your full name, postal address, email address, and voice telephone number
Knowledgebase Article 201,940 views tags: domain verification whois

How can I change the primary domain name on my account?
Knowledgebase Article 1,251,710 views tags: account change domain primary rename

When you call in for help with your account, the account must be validated before our support staff can assist.
Knowledgebase Article 49,985 views tags: account security support validate validation

Related Help Content

Our policy on changing the contact email address.
Knowledgebase Article 126,590 views tags: account profile

The Support PIN can be used to validate legacy customer accounts.
Knowledgebase Article 33,043 views tags: account pin support validation

I am having problems with being spammed. I believe that my email address has been harvested (taken off my site and sold to spammers). Can I hide my email address, but still have people email me?
Knowledgebase Article 173,761 views tags: address bots email hiding porn spam spammers spiders

How to set up an email account on an Android-based device.
Getting Started Article 1,320,873 views tags: android email google phone

Validation tokens are an easy way to validate you're an authorized user.
Knowledgebase Article 95,371 views tags: account password security

Learn how to create an email account associated with your domain name
Video "How-to" Tutorial 1,794,077 views tags: account cpanel cpanelmail email webmail

Most people use email every day, if not multiple times a day; so it’s safe to say that email marketing is good for business. In fact, a recent study showed that email marketing is almost 40 times more effective in new customer acquisition than Facebook and Twitter combined!
Knowledgebase Article 96,877 views tags: Contact campaign constant email law marketing spam subscribers

This article will explain how and when to contact SiteLock for support.
Knowledgebase Article 94,333 views tags: security sitelock support

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.