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Glance: Sharing your Screen with Support


Overview

Glance is a screen sharing application that allows us to provide you with quick, quality assistance. With this tool, support agents will be able to view your screen in real-time to direct your actions as needed to resolve issues.


How to Share your Screen

  1. Once logged into your account, navigate to our Remote Help page.
  2. Read and agree to the Terms of Service, then click Accept. The download will begin automatically.
  3. Click on the downloaded file and allow the file to run.
  4. After running the Glance file, a popup window will appear with a session code.

    Note: If you do not see a pop-up with a session code, try refreshing the page or click Having Trouble? to find a prompt to start Glance.
     
  5. Provide your support agent with the session code. Once entered, they will be able to see your screen and provide more personalized assistance.
  6. To end the session, click on the red "END" button.



Knowledgebase Article 22,240 views bookmark tags: connect remote screen share support tool troubleshooting


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