This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

New Account Experience - FAQ

FAQ

Why is Just Host changing?

Just Host has optimized the design and features to make managing your site easier and more straight forward.

When will my account be updated?

We will be continuously rolling out the new interface through the remainder of 2019.

Can I login with my existing username and password?

Yes, you will continue to login to Just Host using your existing username or domain and password. After we’ve migrated your account to the new interface, you will be redirected to the online branch.

Can I go back to the old interface?

Just Host has upgraded to our new interface to provide you with improved Hosting services and security. We are constantly listening to your feedback and make changes and updates based on what we hear from you. You can expect continuous updates and improvements in the future, but the old system will no longer be accessible.

Will my site and services be impacted?

Your site will not be impacted; however, the availability of some services will vary between the user interfaces.
With the implementation of Rock, users will now have access to:

Users will no longer be able to:
  • Setup or use Hosting and/or Billing passwords.

How do I manage my site if I’m not using WordPress?

To access Weebly:

  1. Click the Marketplace tab from the side navigation menu to the left.
  2. Choose Addons from the drop-down navigation menu that appears.
  3. Scroll down to Weebly, and click anywhere on the tile.
  4. Click Use Weebly or Select Domain to set up a new website.
Access Other Applications
  1. Click the Advanced tab from the side navigation menu to the left.
  2. Click the Softaculous Apps Installer icon from within the Software section.
  3. Click the 'All Installations' icon from the top row.
All installations will be listed. Access whichever installation you wish to manage.

Where is cPanel?

When you’re logged in to your account, simply select the Advanced tab, which will load your cPanel.

Do I need to change any settings?

We will be disabling our old servers and you will need to update the settings in your email client (Outlook, Mac Mail, Thunderbird, etc.) to continue to send and receive email without disruption. We will send you an email reminder prior to disabling the server to allow enough time for you to make these changes.
If you need specific instructions for how to change these settings based on your email client, you can get assistance for specific mail clients from our help page.

Helpful Links:

Knowledgebase Article 1,887 views bookmark tags: account control interface login migration panel rock ui


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

This article will explain how to log in to your Account Control Panel
Knowledgebase Article 516,371 views tags: access control cpanel log login panel

If you are receiving an error that the page could not be displayed when trying to log into the control panel. It is most likely due to the fact that your firewall is blocking the port that the control
Knowledgebase Article 252,503 views tags: accessing control firewall log login panel

Where do I Change my Mailbox (Size) Quota? How do I Increase or Decrease Mailbox (Storage) Quota?
Knowledgebase Article 265,964 views tags: account change decrease email increase mailbox quota size

Related Help Content

How do I change my Control Panel password?
Knowledgebase Article 1,156,459 views tags: change cpanel password passwords protect

How do I Access My Account Control Panel?
Knowledgebase Article 586,744 views tags: access alternate control cpanel panel port secure secured

This article will explain how to login to a website created with WordPress.
Knowledgebase Article 315,674 views tags: access admin change dashboard edit login site wordpress

This article will explain where email is stored in your system directory.
Knowledgebase Article 65,758 views tags: backup email folder maildir mbox

Learn how to create an email account associated with your domain name
Video "How-to" Tutorial 1,658,428 views tags: account cpanel cpanelmail email webmail

This article will explain how to login to WHM on a VPS or Dedicated hosting account
Knowledgebase Article 270,180 views tags: log login whm

Account level Filters.
Knowledgebase Article 141,385 views tags: account email filtering level

How can I change the primary domain name on my account?
Knowledgebase Article 1,073,484 views tags: account change domain primary rename

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.