Just Host Web Hosting Help

Refund Policy

You can cancel your hosting plan within the first 30 days for a full refund. 
  • If you cancel within 30 days you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
  • If you cancel within 30 days and your plan includes a free domain, Just Host will deduct a non-refundable domain fee of 15.99 from your refund. This not only covers our costs, but ensures that you won't lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.
  • Just Host does not offer any refunds for cancellations that occur after 30 days.
Knowledgebase Article 211,178 views bookmark tags: billing cancel contract price

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

How do I change my contract length?
Knowledgebase Article 136,483 views tags: change contract hosting length package payment

How can I cancel my hosting account?
Knowledgebase Article 666,297 views tags: cancel credit guarantee prorate

What is the Just Host backup policy? What kinds of backups are available?
Knowledgebase Article 156,176 views tags: accounts back backup backups copy expired policy restore storage

Related Help Content

We're flexible folks, which is why we have several payment options, adjustable renewal settings, and easy access to your billing history.
Knowledgebase Article 38,711 views tags: account billing history options payment renewal transaction

This article explains the different password types for your justhost account.
Knowledgebase Article 59,868 views tags: billing cpanel hosting main password

View our Terms of Service (TOS)
Knowledgebase Article 121,767 views tags: service terms tos

A step-by-step guide to renewing your hosting account.
Knowledgebase Article 92,452 views tags: hosting renew

What is Justhost.com Pricing Structure?
Knowledgebase Article 3,257,373 views tags: faq price pricing shared

What is your Spam and bulk email policy?
Knowledgebase Article 162,889 views tags: email policy

Prices for VPS Hosting and VPS related addons
Knowledgebase Article 210,565 views tags: faq price vps

How do I view my Receipts and Payment History
Knowledgebase Article 167,342 views tags: billing invoice payment receipt