Just Host Web Hosting Help

Clear Locally Stored SSL Certificate

Is your email application suddenly prompting you to re-trust your SSL certificate? Or are you seeing an SSL-related error when you try to send/receive mail? Your email application may be having trouble reading or importing the SSL Certificate. This article explains how to delete the SSL certificate from your computer, which will force your email application to reinstall the certificate the next time you get your mail.

Windows

Follow these steps to delete the SSL certificate for your Windows email application:

  1. Close your email application.
  2. Go to the Start Menu and search for Internet Options.
  3. In Internet Options, click Content.
  4. Click Clear SSL State.
  5. Re-open your email application.

Apple

Follow these steps to delete the SSL certificate for your Apple email application:

  1. Close your email application.
  2. Go to your Finder menu.
  3. Click the Go menu and then select Utilities in the submenu.
  4. Scroll down and open KeyChain Access.
  5. In the left pane, click on login.
  6. Right click on the the certificate named *.justhost.com
  7. In the menu select Delete "*.justhost.com"
  8. When prompted provide your password to authorize modifying the keychain.
  9. After a brief wait, you should no longer see the certificate in the certificate list.

When restarting your email program, you may be prompted to re-trust the certificate. Follow the steps in our SSL Trust Error in Email Applications article to permanently "trust" the certificate.

If this hasn't resolved your issue, or if you're looking to resolve an Outlook-specific error, check out this Microsoft Article: Error occurs when you send or receive an email message in Outlook or Outlook Express

Knowledgebase Article 2,894 views bookmark tags:


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Can I make multiple IMAP connections to the same email address?
Knowledgebase Article 101,977 views tags: connections imap limit

This article explains how to download a copy of your SSL certificate.
Knowledgebase Article 55,212 views tags: certificate move ssl

I need to have an SSL 3rd Party Certificate installed for my domain.
Knowledgebase Article 244,475 views tags: certificate ssl

Related Help Content

How do I use the free shared SSL Certificate?
Knowledgebase Article 364,011 views tags: certificate path shared ssl

How to renew an existing SSL certificate--or purchase a new one, within your cPanel
Knowledgebase Article 105,655 views tags: cert certificate layer secure security socket ssl

This article will explain where email is stored in your system directory.
Knowledgebase Article 23,334 views tags: backup email folder maildir mbox

What is Cache? How do I clear my browsers Cache?
Knowledgebase Article 223,325 views tags: cache

This article will explain how to clear the outbound mail queue on a dedicated or VPS server.
Knowledgebase Article 16,542 views tags: dedi dedicated mail queue vps

What is SSH and how do I setup secure connections.
Knowledgebase Article 292,230 views tags: bash connect putty shell ssh

This article will describe connections strings, what they are used for, and give examples.
Knowledgebase Article 102,757 views tags: connection databases mysql

I cannot connect to my database locally or remotely, do I have the correct server, username and password?
Knowledgebase Article 158,115 views tags: connect disconnected hostname mysql user