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DNS Entry Already Exists - Error Message in WHM

When trying to add a new domain in WHM, you may get an error like this.

Account Creation Status: failed
Sorry, a DNS entry for example.com already exists, please delete it first
(from all servers in the dns cluster)

This means that a DNS Zone File already exists for this domain. To fix this do the following:

  1. Click Delete a DNS Zone (in the WHM left-hand menu)
  2. Remove the domain name you are trying to add.
  3. Reattempt the account creation.
Warning! Make sure you are deleting the correct DNS Zone and it does not contain settings you need. There is no way to undo the deletion nor restore the deleted DNS records. After you delete the DNS Zone, you will have to recreate any custom settings in the new DNS Zone.

If you would like assistance, feel free to contact us by phone at 888-755-7585 or live chat.

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