When trying to add a new domain name in WHM, you may get an error like this:
Account Creation Status: failed
Sorry, a DNS entry for example.com already exists, please delete it first
(from all servers in the dns cluster)
This means that a DNS zone file already exists for this domain. To fix this, do the following:
- Log in to WHM.
- Look for the Delete a DNS Zone section using the search boxes either on the left-hand menu or at the top of the page.
- Select the DNS zone's domain you're trying to add, then click the Delete button.
- Reattempt the account creation.
Warning! Make sure you are deleting the correct DNS zone, and it does not contain the settings you need. There's no way to undo the deletion or restore the deleted DNS records. After you delete the DNS zone, you will have to recreate any custom settings in the new DNS zone.
For further assistance, you may contact our Chat Support or Phone Support via 888-755-7585. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.
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