Just Host Web Hosting Help

Subscribing to Mail Folders

If your Sent, Trash, Drafts, Junk and other IMAP folders are missing, please subscribe to them again and they will appear.



Subscribing to folders in Horde

  1. In the main account click on the Folders icon at the top of the screen.
    Horde Folders
    Horde Folders
  2. Choose the Rebuild Folder Tree option from the dropdown box.
    Rebuild Horde Folders
    Horde Folders
  3. Then choose the Check for New Mail option from the same box.
    Checking for mail
    Horde Folders

Subscribing to folders in Roundcube

  1. Go to Settings
    Roundcube Settings
    Roundcube Settings
  2. Click Folders
    Roundcube Folders
    Roundcube Folders
  3. Re-subscribe to each folder by clicking on the check box next to each one.
    Subscribing To Folders
    Subscribing

Subscribing to folders in SquirrelMail

  1. Click Folders
    Squirrel Folders
    Squirrel Folders
  2. Select the folders you want.
    Subscribing To Folders
    Subscribing To Folders
  3. Click Subscribe.

Subscribing to folders in Outlook

  1. Click the Tools menu and click IMAP Folders
  2. Click the Query button.
  3. Select desired folders.
  4. Click the Subscribe button. Click OK.
  5. New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on an Apple Device

If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.
  1. You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
  2. Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

Subscribing to folders in Thunderbird

  1. Go to File and click Subscribe
    The file menu with the subscribe option.
    The file menu with the subscribe option.
  2. Select desired folders.
  3. Click Subscribe.
    Subscribing to folders in thunderbird.
    Subscribing to folders in thunderbird.
  4. Click OK.

New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on Mac OS X Mail (Mac Mail)

  1. Go to Mail > Preferences > Accounts.
    The mail menu with the preferences option.
    The mail menu with the preferences option.
  2. Select your email account and click the Advanced tab.
    The advanced button in mail account preferences
    The advanced button in mail account preferences.
  3. Make sure the IMAP path prefix is set to INBOX.
    The IMAP path prefix in mail.
    The IMAP path prefix in mail.
  4. Close the Preferences panel and save.
  5. Restart the entire mail program.
  6. If your folders are still not showing, click the gear icon at the bottom left and select Synchronize.
    The synchronize option in mail.
    The advanced button in mail account preferences.
Knowledgebase Article 131,434 views bookmark tags: email imap


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

How Do I Subscribe to IMAP Folders in Mac OS X Mail Client?
Knowledgebase Article 313,996 views tags: imap mac mail

So, you want to access your email, eh? You're going to need an email client for that. But what is an email client? Email clients come in two varieties: webmail and email applications.
Knowledgebase Article 44,553 views tags: email horde imap mail pop roundcube squirrelmail webmail

Windows Live Mail combines the ease of use of Outlook Express, with the speed of Windows Live. This tutorial will show you how to setup your email account in Windows Live Mail.
Video "How-to" Tutorial 142,941 views tags: email emailclient mail

Related Help Content

Can I make multiple IMAP connections to the same email address?
Knowledgebase Article 102,004 views tags: connections imap limit

POP POP, also known as POP3, is an E-mail protocol that is used when people wish to have a copy of their E-mail messages, along with any attachments, to be downloaded to their computer for viewing. D
Getting Started Article 159,085 views tags: email

How to Configure Eudora Pro to Access Email?
Knowledgebase Article 157,363 views tags: config configuration email eudora mail setup

Configuring your email client: Outlook 2003
Knowledgebase Article 192,287 views tags: email imap outlook pop

How to setup your Just Host-hosted email address with an email application.
Knowledgebase Article 218,778 views tags: application client email mail outlook webmail

2003 for Windows. While it can be used for other versions of Outlook, some screens and steps might vary. Select the 'Tools' menu. Select Accounts. Click on the "Add a new E-mail account" op
Getting Started Article 123,737 views tags: email emailclient mail

Configuring your email client: Outlook Express.
Knowledgebase Article 313,170 views tags: configuration configure email express imap outlook pop setup

How to setup an email account using Microsoft Outlook 2013
Knowledgebase Article 382,113 views tags: email imap outlook pop